Author Topic: Greater Anglia Franchise goes to Abellio  (Read 4856 times)

Offline Suzy Scott

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Greater Anglia Franchise goes to Abellio
« on: October 20, 2011, 10:37:14 AM »
Date: 20/10/11

Abellio has been awarded the Greater Anglia Franchise

Abellio Group has today been selected by the Department for Transport as the operator for the Greater Anglia train franchise.

This new franchise will provide intercity, commuter and rural services throughout the region. The franchise is
due to start in February 2012. The duration of the contract is 29 months (32 railway periods).

Upon taking over the contract Abellio will be responsible for 3,000 employees and the safe operation of 43,000 services per month, carrying 2 million passengers per week. The first priority will be to ensure the seamless transition of operations to Abellio and start to deliver the improvements in customer service, station condition and operational performance that Abellio has committed to.

In addition Abellio will be focused on ensuring that the Greater Anglia network is ready to offer a major transport link to the London 2012 Olympic Games. Over the coming months the management team at Abellio will be working closely with NXEA, the Department for Transport, Transport for London, local stakeholders, employees and customers to ensure the smooth transfer.

Anton Valk, Chief Executive Officer, Abellio, said: “I am delighted Abellio has been selected for the Greater Anglia franchise. This win adds to Abellio’s already successfully operated franchises in the UK, Northern and Merseyrail and is a testament to the growing confidence that the Department for Transport has in our ability to bring positive change to rail services.”

Abellio is an international public transport company which delivers rail and bus services to 700,000 passengers every day across the UK, Germany and the Czech Republic.

In the UK Abellio operates the rail companies Merseyrail, and Northern Rail*, and the bus companies
Abellio London & Surrey. In mainland Europe, Abellio operates bus and rail contracts in several federal states
in Germany through Abellio Deutschland and bus contracts in the Czech Republic through Probo Bus.

Abellio’s business approach is built on a philosophy of working in partnership with clients and all other
stakeholders with the aim of consistently exceeding the expectations of our passengers and stakeholders.

Developing a culture of excellence in customer service is one of the highest priorities for the management
teams in every Abellio company.

Abellio companies draw on each other’s achievements and experience through the group’s international
Best Practice programme. The programme facilitates a structured exchange of expertise between staff in all of Abellio’s subsidiaries and its parent company Netherlands Railways which operates reliable, punctual and
innovative rail and bus services on one of the highest density transport networks in Europe.

Abellio’s management system is based on the European Foundation for Quality Management Excellence Model. This provides a solid foundation for the consistent delivery of high quality services and measurable performance improvement across all of its businesses.

For more information on Abellio, please visit www.abellio.com



*In a 50:50 joint venture with Serco
Suzy Scott
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Offline J621BVG

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Re: Greater Anglia Franchise goes to Abellio
« Reply #1 on: October 20, 2011, 03:51:14 PM »
Sweet. At the very least, they cannot be worse than National Express. Is it even possible for them to be worse?

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Offline hobohippie95

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Re: Greater Anglia Franchise goes to Abellio
« Reply #2 on: October 20, 2011, 04:13:59 PM »
yes it is possible, but is extreamley difficult
Last bus trips:
603 to transport museum
603 to lowestoft bus station
1A to denes high school.

Offline grandad

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Re: Greater Anglia Franchise goes to Abellio
« Reply #3 on: October 20, 2011, 04:56:26 PM »
Another bus company running trains....oh the delights of privatisation
Flog

TomTheRhymer

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Re: Greater Anglia Franchise goes to Abellio
« Reply #4 on: October 20, 2011, 05:11:51 PM »
Another bus company running trains....oh the delights of privatisation

Hardly - Abellio are part of the Dutch state railway co and they were operating Northern Rail & Merseyrail (both jointly with Serco) prior to their acquisition of any UK bus operations. More like a railway company that also runs buses, as indicated by Abellio's old name of NedRailways.
« Last Edit: October 20, 2011, 05:17:19 PM by TomTheRhymer »

Offline Danny

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Re: Greater Anglia Franchise goes to Abellio
« Reply #5 on: October 20, 2011, 07:13:32 PM »
Another bus company running trains....oh the delights of privatisation


 :-\ :-\ :-\

There's a reason why Abellio's logo is the Dutch railway logo...

Offline Suzy Scott

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Re: Greater Anglia Franchise goes to Abellio
« Reply #6 on: October 22, 2011, 06:27:10 PM »
Shurely shome misthake...  ??? >:( :D ;D


Dft press release is more detailed... my emphasis below...
----------------------------------------------------------------------------------------------

Rail passengers in East Anglia are on track for more comfortable and convenient journeys thanks to a range of measures to be introduced on the region's rail network, Rail Minister Theresa Villiers has announced today.

Abellio Greater Anglia Limited has been chosen as the new operator for the 'Greater Anglia' franchise which is currently operated by National Express East Anglia and stretches across Essex, Suffolk, Norfolk and Cambridgeshire. It will be part of the transport provision for the London 2012 Games, serving the Olympic Park area. Under the terms of the deal, the new operator will carry out a range of improvements during the 29 month contract. These will include improvements to stations, new ticket facilities and better passenger information. In addition, the majority of the train fleet will be 'deep-cleaned', some will be refurbished and more carriages will be fitted with CCTV.

Theresa Villiers said:

"This new franchise will start delivering important improvements for passengers, with more to come in the longer contract that will follow it. The franchise will also play a significant role in transport for the London 2012 Games providing crucial services to the Olympic Park area."

"We want to make it easier for passengers to use the railways so the new operator will extend Oyster pay-as-you-go services to ten stations on the Shenfield and Hertford East lines and introduce mobile phone and print-at-home ticketing facilities. Passengers will also get better access to information as the new operator is introducing a text messaging service to keep passengers informed if disruption occurs and new information desks at major stations including Liverpool Street, Cambridge, Norwich, Ipswich and Stansted Airport."

Other improvements to be delivered by the new franchise include:

•A new cycle hire scheme at Norwich station and cycle storage points at 15 stations, including space for 500 bicycles at Chelmsford.
•Up to 300 new car parking spaces, plus a further 300 at Shenfield and Wickford stations, subject to planning approval.
•Cleaning and painting of 141 stations across the franchise.

•Other improvements to be made by the new operator will include updates to existing ticket machines to make them more user-friendly, the installation of 28 new ticket machines at stations across the network and the introduction of online season ticketing.
•Oyster pay-as-you-go will be extended to cover the following
stations: Theobalds Grove, Waltham Cross, Cheshunt, Brentwood, Shenfield, Broxbourne, Rye House, St Margarets, Ware and Hertford East.
•Car drivers will see improvements with the provision of a total of 300 new car parking spaces at specific stations (subject to planning approvals). Meanwhile 300 new parking spaces will be provided at Shenfield and Wickford stations (subject to planning approvals) while 100 pay and display machines in station car parks will be replaced.
The new operator will also be required to install electrical car points at 20 stations.
The new operator will also run a six month trial of a scheduled bus service between Saffron Walden and Audley End station, the introduction of a PlusCab service that will allow customers to book a taxi from 45 stations with pre-agreed fares based on a zonal pricing structure and a complimentary refreshments service for first class passengers on the London to Norwich and Stansted Express services.
•Information desks will be built at Cambridge, Norwich and Stansted Airport, and six new kiosks will be built at Bishops Stortford, Chelmsford, Colchester (two), Ipswich and Stratford. A new information desk will also be installed at Liverpool Street Station.
•Two new customer panels will be established and the new operator will also recruit a team of multi-lingual volunteers to provide information to customers in or around affected stations during the Olympics and Paralympics. Meanwhile a Smartphone App specifically for the Olympics will be developed which will provide real-time service information and directions to stations.
•A total of 141 stations will be refreshed and the whole the train fleet will be deep cleaned (except the class 379s), including all surfaces and floor coverings, toilets and lighting. In addition the interior of the class 321 units will be refreshed and CCTV will be fitted to 68 class 321 vehicles.
•Although Abellio Greater Anglia Limited has been announced as the winning bidder for the franchise, they will not be formally appointed until 1 November because of the requirement for a procurement standstill
Suzy Scott
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Offline Suzy Scott

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Re: Greater Anglia Franchise goes to Abellio
« Reply #7 on: October 22, 2011, 06:29:11 PM »
p.s. I did see a few people on the GN line with Abellio Corporate ticket wallets.. hmm... think I've just sussed why...
Suzy Scott
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Offline alex397

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Re: Greater Anglia Franchise goes to Abellio
« Reply #8 on: October 22, 2011, 08:44:34 PM »
Excellent news about Oyster PAYG being extended to the Lea Valley and Brentwood areas! There are a high amount of commuters living here, so this will no doubt benefit them (and increase passenger numbers).

This will help out the Central Line, as people who live nearer the National Rail line do tend to drive further to the Central Line to get cheaper fares.

Bus route 498 (Brentwood - Romford) has had a significant rise in passengers (which really could do with a frequency upgrade, or should be double-decked). This is mostly due to people avoiding the high fares of the National Rail line so they can get cheaper fares on the bus.

And I thought refreshments were already availiable on the London-Norwich service - at least they were the last time I went on the service!

Offline J621BVG

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Re: Greater Anglia Franchise goes to Abellio
« Reply #9 on: December 30, 2011, 09:51:57 PM »
NXEA are in the process of debranding their rolling stock for February. Several MK3s that were painted in National Express livery have had the 'connecting rods' part of the livery removed, as has 156419. The rest of the rolling stock that I saw today has had the fleetnames on the stripe applied to the old liveries removed or faded out. With all the dirt/mud from winter weather as well, the rolling stock now looks quite scruffy. Here's hoping Abellio do a better job of it!
East Londoner

Offline Streetdeck

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Re: Greater Anglia Franchise goes to Abellio
« Reply #10 on: December 31, 2011, 07:08:38 AM »
NXEA are in the process of debranding their rolling stock for February. Several MK3s that were painted in National Express livery have had the 'connecting rods' part of the livery removed, as has 156419. The rest of the rolling stock that I saw today has had the fleetnames on the stripe applied to the old liveries removed or faded out. With all the dirt/mud from winter weather as well, the rolling stock now looks quite scruffy. Here's hoping Abellio do a better job of it!

Its not scruffy.... Every set has a unique livery...!!!! lol..

Offline Suzy Scott

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Re: Greater Anglia Franchise goes to Abellio
« Reply #11 on: January 23, 2012, 04:38:01 PM »
http://www.greateranglia.co.uk/

   

So What is Greater Anglia Going to Offer

20 January 2012

The Greater Anglia franchise is Abellio’s first solus rail operation in the UK. The Group was awarded the contract in October 2011 and it starts operating on 5th February 2012 and will provide intercity, commuter and rural services throughout the region including the Stansted Express service. The duration of the contract is 29 months (32 railway periods).

Upon taking over the contract Abellio will be responsible for almost 3,000 employees and the safe operation of 43,000 services per month. It will service 174 stations and carry two million passengers per week. Initially the Greater Anglia team will ensure priority is given to delivering a seamless transition and provision is in place for the Olympics in 2012. Preparation to deliver the improvements in customer service, station condition and operational performance will also be undertaken with implementation throughout the contract period.

Exciting additions to stations are planned within the short franchise term including the development of a new CyclePoint at Chelmsford, additional car parking spaces and electrical charge points and the trial of a shuttle bus service between Saffron Walden and Audley End making towns without stations accessible to more travellers.

Refurbishment will be undertaken at stations across the network with a focus on higher footfall stations. We will also be heavily involved in the development of plans at Cambridge station in partnership with Network Rail.

Safety and security is also a priority. Passengers will see more travel safety officers on the network to provide a visible and reassuring presence in and around stations. In addition trains will be deep cleaned to enhance the passenger journey experience.

New ticketing solutions including a mobile app and print at home service will be introduced to make booking travel quicker and easier wherever a passenger maybe. There will be additional ticket machines for those who wish to collect tickets on departure too. Access to information will be improved for those registered on the new Greater Anglia website (www.greateranglia.co.uk) with SMS and email alerts and service status just a mouse click away (not be available until 5/2/2012).

The extension of Oyster Pay as You Go to 10 additional stations on the Shenfield and Hertford East lines will be introduced as will information kiosks which will be added to help customers at the larger stations.

New initiatives to help people to have a more comfortable and smooth journey will be introduced. This will involve the creation of zones on platforms to indicate where coaches will stop, better communications systems at stations and tools for roving staff to provide announcements to passengers as to where to stand for less busy coaches or services available from other platforms. New colour coded timetables will be introduced to indicate the level of crowding on different services which will help customers make choices about the train to use. Stansted Express and Intercity passengers travelling in first class will have complimentary refreshments made available to them during the journey.

From day one a priority for the Greater Anglia team will be to ensure that the Greater Anglia network is ready to offer a major transport link to the London 2012 Olympic and Paralympic Games. We will work alongside the incumbent’s team and in addition deploy multi-lingual staff to ensure visitors feel assured when travelling on the network. Customer service training will be given to any agency employees deployed within the network during the Games period.

The Greater Anglia team is committed to improving performance and transparency when it comes to providing information to customers. A process of providing four weekly performance updates by line of route will be in established and this information will be made available at every station and on the website. It will tell customers how many trains were on time, how many trains were cancelled, what the major causes were behind incidents and what Greater Anglia is doing to prevent similar incidents from happening in the future.

Ruud Haket, Mobilisation and Transition Director for Abellio Greater Anglia Ltd comments:
“We are delighted to have won the Greater Anglia franchise at such an exciting time. The challenge to ensure we are resourced and ready to deliver for London 2012 is key, but we are working now to be ready with implementable plans to deliver the improvements to the service and travel experience for residents of the region.”

 


Suzy Scott
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Offline alex397

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Re: Greater Anglia Franchise goes to Abellio
« Reply #12 on: January 23, 2012, 06:05:26 PM »
Forgot how close the take-over date was. Looking forward to it.

Will be interesting to see the livery for Greater Anglia. Can't believe the amount of times i've seen stations and trains repainted with this franchise. First we had the seperate Anglia and WAGN liveries (and i'm pretty sure WAGN changed their livery while they had the franchise), and then National Express first had the 'one' livery, and then the current one.

Offline Suzy Scott

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Re: Greater Anglia Franchise goes to Abellio
« Reply #13 on: January 23, 2012, 07:54:12 PM »
Does anyone else think the logo resembles the previous corporate identity of a supermarket?
Suzy Scott
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Offline Kevin S

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Re: Greater Anglia Franchise goes to Abellio
« Reply #14 on: January 23, 2012, 09:28:13 PM »
Forgot how close the take-over date was. Looking forward to it.

Will be interesting to see the livery for Greater Anglia. Can't believe the amount of times i've seen stations and trains repainted with this franchise. First we had the seperate Anglia and WAGN liveries (and i'm pretty sure WAGN changed their livery while they had the franchise), and then National Express first had the 'one' livery, and then the current one.

There won't be a livery - see the various Q&As on the Employee Update section on the GA website. Any repaints will dealer-stock white.

Offline Streetdeck

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Re: Greater Anglia Franchise goes to Abellio
« Reply #15 on: January 24, 2012, 10:04:31 PM »
There isn't going to be a livery as such... Only the addition of a red stripe, most probably in the same style as the white stripe on blue sets.

Offline alex397

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Re: Greater Anglia Franchise goes to Abellio
« Reply #16 on: January 24, 2012, 10:29:42 PM »
There isn't going to be a livery as such... Only the addition of a red stripe, most probably in the same style as the white stripe on blue sets.

Suppose thats a good thing really. Its better for the company to invest in money elsewhere, rather than on an elaborate livery.

Offline Streetdeck

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Re: Greater Anglia Franchise goes to Abellio
« Reply #17 on: January 24, 2012, 10:48:14 PM »
The way the media is hyping it all up, anyone would think that Abellio are going to come in and change it overnight. I think some people are going to be seriously disappointed...

They seem to forget that when NXEA shut up shop on 4th february and Abellio take the reigns on the 5th, they will still be employing the staff staff, using the same trains on the same infrastructure with the same issues surrounding every aspect of the operation...... 

Offline barryb

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Re: Greater Anglia Franchise goes to Abellio
« Reply #18 on: January 26, 2012, 10:38:47 AM »
And they have such a short franchise there's nothing for them to gain by pressure for things to change / investment.

All rail operators and franchise agreements should be like Chiltern's!

Offline Streetdeck

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Re: Greater Anglia Franchise goes to Abellio
« Reply #19 on: January 26, 2012, 04:00:34 PM »
Yeah, but the trouble with long franchises is that if you want to get the operator out because they are shockingly poor like the likes of Connex, you cant...!!!

Offline jwy

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Re: Greater Anglia Franchise goes to Abellio
« Reply #20 on: January 26, 2012, 04:41:06 PM »
If performance is really poor, TOCs can be removed from a franchise.  Connex were ultimately stripped of their franchise by the DfT.